France, like many countries, is actively addressing the issue of AI. Following the artificial intelligence summit in Paris, the guidelines for AI in education, and the launch of the “Dare AI” project yesterday, there is now a new report on the use of AI in public service.
In its report “Public Service and the Challenge of Artificial Intelligence,” published this Thursday, July 3, in partnership with the Jean Jaurès Foundation, the “Sens du Service Public” think tank proposes a roadmap for integrating AI in an ethical and responsible manner.
The objective: to reconcile technological innovation with respect for the fundamental values of public service, such as equal access and quality of services.
A strategic vision for public AI
Johan Theuret, co-founder of Sens du Service Public and coordinator of the report, emphasizes the urgency of a controlled approach: “We can clearly see that AI is developing at a frantic pace in all organizations,” explains Johan Theuret to Le Monde newspaper.
“The objective was to try to see if it is possible to define a mode of AI development that respects the fundamental principles of public services.” adds Johan Theuret to Le Monde newspaper.
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What does the report recommend about AI?
To achieve this, the report emphasizes the development of clear, publicly available strategies, and the appointment of dedicated officials, such as AI coordinators or specialized agencies, to orchestrate this transformation.
Priority on training and transparency
The adoption of AI requires upskilling of public servants and elected officials through a national training plan to understand and supervise these tools.
Transparency is also crucial: citizens must be informed when an algorithm influences an administrative decision, with clear and accessible explanations. Systematic human supervision, particularly in sensitive areas such as justice or health, will ensure the reliability of processes.
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Inclusive and sustainable AI
To avoid exclusion, AI tools must be designed to be accessible to everyone, including elderly people or those with disabilities. The report also emphasizes energy efficiency, favoring compact AI models that consume fewer resources.
Developing sovereign, open solutions adapted to public needs would strengthen technological autonomy while protecting public data.
Involving citizens and preserving the human element
AI must be part of a participatory approach, with citizen consultations and an independent observatory to evaluate its uses. The report warns against a logic of cost reduction or replacement of staff: AI should instead enhance human skills by freeing up time for high-value missions.
Jobs impacted by automation must receive specific support to preserve their expertise.
Read on this topic: TOP 10 jobs that will never be replaced by AI
The 15 proposals from the report on AI in public service
The report does not just provide an overview, but offers fifteen clear proposals:
- Strategies: Develop public and ethical roadmaps for the use of AI in administrations.
- Dedicated leadership: Appoint coordinators or agencies to coordinate AI strategy.
- Public research: Invest in AI research for the public interest.
- Inclusion: Develop AI accessible to everyone, particularly elderly people or those with disabilities.
- Training: Train elected officials and public servants on the use and limitations of AI.
- Human supervision: Ensure human validation for decisions based on algorithms.
- Transparency: Inform citizens about the use of algorithms and audit their biases.
- Efficient models: Favor energy-efficient AI for targeted tasks.
- Sovereignty: Support open AI models adapted to public needs.
- Data protection: Strictly regulate the use of public data.
- Impact assessment: Conduct environmental, ethical, and social studies before any deployment.
- Citizen participation: Implement consultations on AI uses.
- Independent observatory: Create an entity to analyze and audit AI uses.
- Responsible criteria: Integrate social and environmental clauses into public AI contracts.
- Skills preservation: Support jobs impacted by automation.
After reviewing the 15 suggestions and proposals, we at Yiaho are delighted to be able to meet all these recommendations. Our French platform ensures the protection of your data by requiring no registration. It also gives you the opportunity to express yourself through our forum, messaging, and comment spaces, while making our artificial intelligence accessible to everyone, regardless of age and level.
By placing inclusion, transparency, and the human element at the heart of our actions, public service has the opportunity to transform this technological revolution into a real lever for improving the service provided to citizens!
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